On March 6, Airports Council International (ACI) announced the winners of the 2016 Airport Service Quality (ASQ) Awards, an award that recognizes airports around the globe, both big and small, that dedicate themselves to delivering an excellent customer experience.
Winners are determined based on customer surveys that are given to roughly 600,000 travelers in 84 countries. The survey covers airport access, check-in, security, restrooms, shopping, and dining.
I should have known right off the bat that my home away from home, Minneapolis- St. Paul International Airport (MSP), would have been recognized. I mean… “Minnesota nice,” right?
And lo and behold – they were!
MSP was named Best Airport in North America for its size category (25-40 million passengers per year). A few notable competitors in this size category include Orlando International Airport, Boston’s Logan International Airport, and New York’s LaGuardia International Airport.
In a Metropolitan Airports Commission (MAC) release, MAC executive director and CEO Brian Ryks said the following:
“Our vision is ‘providing your best airport experience,’ and that is something we can only achieve with the support of the entire Minneapolis-St. Paul International Airport community. It is very gratifying to know our customers recognize the tremendous efforts made each day by so many, and our focus to provide a personal touch in order to exceed travelers’ expectations.”
While I don’t get to frequent the airport as much as I’d like to (no, plane spotting doesn’t count), I completely understand why MSP was recognized. I’ve never encountered awfully long lines in security, and I always know that I’ll find something great to eat or a good store to kill some time in if I find myself overly early for my flight.
And again, there’s the “Minnesota nice” factor… the airport is chock-full of kind, helpful employees… from the check-in counter, to the coffee shop, to the gate.
MSP is Delta Air Line’s second largest hub, and is served by 14 airlines, offering service to 155 destinations. More than 37.5 million passengers flew through MSP in 2016.
So here’s to you, MSP. You done good!